To make a good and detailed script on what we agree with you, we want to be clear how we communicate and work with you.
• Step 1: A project starts after the first contact. We will supply you with the needed information, and ask you more about your requirements. After we exchanged more details we can update you with more specific items, focused on your situation.
• Step 2: When we know more about your organisation and specific items we can provide you with a live demonstration. This can be done personally and by means of remote services (Internet or direct access).
• Step 3: We provide you with an offer. If we need to define more details of the project we can provide you with a business review (analyses).
• Step 4: After we agree on the project, the project manager(s) will define the toaster plan, which contains all the details of the project like customisation, interfaces, testing, data migration, technical issues, training, documentation, timing, workgroups, Support and maintenance, updates, etc.
• Step 5: After the master plan has been provided, executed and both parties agree on the results, we will maintain your solution on the long term.